Solutions
E-commerce outsourcing
Driving business value through B2B outsourcing
Perceptant’s outsourcing services are complementary to our fully-managed solutions. They offer Enterprise Software Vendors, Consultancies and Vertical Market Trading Communities the opportunity to roll-out turnkey, fully-managed and resourced projects that are fixed priced with little or no personal intervention.
Why it works and the business benefits
From a software perspective, our solutions and the way they’re delivered are a perfect fit for outsourcing. As standard, we already maintain the hardware, host the applications and provide day-to-day support and development, so owning the entire program including partner and project management is a very simple step for us.
The benefits of B2B outsourcing were recently highlighted in a research study on the use of B2B outsourcing by the Global Supply Chain Management Forum at Stanford University. It noted:
- Average 245% ROI - Companies surveyed averaged 245% ROI on their B2B outsourcing operations. In fact, 15% of survey respondents achieved 400% ROI.
- Competitive Differentiation - Over half of the companies surveyed thought that B2B outsourcing gave them superior capabilities that differentiated their business from competitors in the marketplace
- Customer Satisfaction - Survey respondents reported an average 62% improvement in customer satisfaction. Benefits were achieved through improved responsiveness to customer requests, enhanced B2B technologies and global B2B support, all from B2B outsourcing.
- B2B Technology Improvements - B2B outsourcing users reported an average 75% improvement in B2B technical capabilities, such as B2B standard and protocol support, system availability and global scale.
B2B outsourcing is a rapidly growing market, especially in today’s economic climate and the above results speak for themselves.
What we can do for you
Perceptant is first to market with three fully developed and unique offerings aimed specifically at our target market, which include:
- Enterprise Software Vendors – Integrating your applications with our solutions and rebranding them could be the first step in your relationship with Perceptant. You also have the option either initially or further down the path to outsource the entire program to us. We can assume your branding and corporate identity so to the outside World we’re an extension of your company. The complimentary outsourcing services can include project management, partner recruitment, message testing, customer management and bespoke customization to deliver exactly the features you want, when you want to your customers.
- Consultancies – Deploying our solutions to meet immediate customer needs could also be your first step in developing a relationship with Perceptant. To compliment the deployment we also have experienced and knowledgeable EDI, supply chain and B2B e-commerce technicians, account managers and project managers who could assume your branding and corporate identity. Perceptant’s ability to wrap these services around fully-managed solutions to offer a fully outsourced project including project management, partner recruitment, message testing, customer management and bespoke customization is unique. The result is that you’re empowered to focus on delivering the entire project, confident in the knowledge that your customers B2B requirements, including software and services, are being addressed on time and on budget.
- Vertical Market Trading Communities – The team that underpins our outsourcing services has extensive knowledge of and experience in Retailing, Financial Services, Logistics, CPG, Print, Packaging & Paper, Government, Construction and Manufacturing and Electronics amongst others. Whether you’re looking to outsource the entire project to us, including our fully-managed solutions and services or just the community management part, we’re here to help. Ultimately whatever option you decide the end result is that you’re empowered to focus on your business, confident in the knowledge that your B2B requirements including software and services are being comprehensively addressed.
Find out more
To learn more about our solutions, the industries we serve and why Perceptant is becoming the e-commerce partner of choice for many leading companies, click here
Solutions from Perceptant
- Proven track record of working with customers to build new, highly profitable, seven figure revenue streams
- Specifically designed solutions and service for Enterprise Software Vendors, Consultancies and Vertical Market Trading communities
- Implemented across entire trading communities without the need for any additional hardware of software
- Simple, cost-effective annual usage fees
- Fully-managed implementations including hosting, integration and project management
- Complimentary services to rebrand, roll-out and support
- Rapid income generation, increased competitive advantage and enhanced customer retention
- No loss of corporate identity or branding
- Experience in supporting emerging businesses, regional companies and global enterprises
- Dedication to delivering world–class customer service and satisfaction
- Strength, vision and viability to be a long–term business partner
- Commitment to place our customers at the centre of everything we do
Discuss your requirements
Do you have more questions or simply wish to discuss your requirements in more detail? Contact our solutions team here solutions@perceptant.com