Services
Community Management
Seamless connectivity, rebranded services & full cross-community integration
The success of many if not all EDI, B2B Messaging and Supply Chain Management initiatives is measured by the number of customers and/or suppliers taking part.
Their engagement is crucial yet so many vendors fail to understand that recruiting and maintaining a trading partner relationship is more than sending a letter, cold calling, demanding connection and force feeding them dated software.
At Perceptant we recognise that trading communities are built through partnership and trust, which is why our approach will build your community faster, help return them greater business benefits and maintain their motivation and enthusiasm for the project long term.
Preparation is crucial
Initial preparation is crucial including a strong accompanying business case, ROI, case study, promotional collateral and of course removing as many technical and cost barriers to entry. As all our solutions are delivered via SaaS and charged out on a low yearly usage fee, immaterial of volume, then overcoming the cost and technical barriers is very straightforward.
Our team are well versed in this preparation and a typical community management project takes 3-4 weeks to establish.
Once complete the entire program of software connection, integration and partner management can be outsourced to Perceptant if you wish or our team can supplement your current capabilities.
Proven methodology
Messaging for the program is delivered via webcasts and conference calls, your account team, your own website and promotional collateral, which our team can co-ordinate and take responsibility for. The primary objective is to step your trading partners or customers through the engagement, to ensure that with our help they:
- Buy in to the concept
- Agree with the benefits
- Commit to the timescales
- Connect to the new service via SaaS
- Integrate the data and message feeds from/to their core systems via SaaS
- Test, dry-run and continue on-going support
- Realise incremental business benefits
- Increase their reliance on the service over time
- Understand that a similar service can be extended to their customers and suppliers
Perceptant’s Community Management program is designed to address the above points and more, through one of the most cost effective, robust and discrete operating models in the industry.
The markets we serve
Enterprise Software Vendor’s – Maximise returns from our solutions by adopting the complimentary Community Management program. These additional services will ensure rapid communication, quick uptake and significant financial returns from your entire customer base.
Consulting Companies – Do you have projects that are failing to drive the returns you initially envisaged, due to poor community uptake? Are you implementing solutions from Perceptant and wish to maximise returns? By adopting our complimentary Community Management program, you can be assured of rapid communication, quick uptake and significant financial returns from your entire customer base.
Vertical Market Trading Communities - Is your current roll-out faltering or are costs proving prohibitive? Are you implementing solutions from Perceptant and considering our complimentary services? By adopting our complimentary Community Management program, you can either get your existing roll-out back on track or maximise returns from our solutions. Either way you can be rest assured that once we’re engaged, rapid communication, quick uptake and significant financial returns will flow.
Isn’t it time you discovered Community Management without frontiers?
Find out more
To learn more about our solutions, the industries we serve and why Perceptant is becoming the e-commerce partner of choice for many leading companies, click here
Community Management from Perceptant
- No cost – We take care of the service delivery and roll-out to all trading partners or customers at no cost to the host
- Fully managed – Perceptant’s community management programs are fully-managed and require little or no personal intervention
- Speed to market – Our award winning Supply Chain solutions can be fully integrated across your trading partners, operational and implementable within weeks
- Competitive advantage – Our solutions and products represent the pinnacle of supply chain excellence and have taken over eight years to develop
- Highly Profitable – All the revenue generated from your community is shared. Typical partners build new seven figure revenue streams
- No loss of branding or corporate identity – All our solutions and services are designed to be rebranded
- No additional hardware or software - All our solutions are delivered via SaaS and cloud computing. No additional hardware or software is required
- Credibility & track record – Our solutions are fully proven, scalable, robust and feature rich. We also have some excellent references
- Low running costs - Perceptant manage your customers trading relationships including, hosting, testing, live running and ongoing support
Discuss your requirements
Do you have more questions or simply wish to discuss your potential partnership in more detail? Contact our partner team here partners@perceptant.com